Delete your OnceToAll account
From inside the app (fastest)
- Open Profile → Settings → Delete account in the mobile app, or Settings → Delete account in the web app at oncetoall.com.
- Confirm with your sign-in method.
- Your account is scheduled for deletion. You have 7 days to change your mind by signing in again; after that it cannot be recovered.
Without the app
E-mail privacy@oncetoall.com from the address linked to your account with the subject "Delete my account". We verify the request and delete the account within 30 days.
What is deleted
- Your account and profile
- All posts, drafts, schedules and delivery records
- Uploaded images and videos
- Connected social accounts: the connection is removed; Instagram, Facebook and Threads tokens are deleted from our database and our publishing partner revokes the authorizations it stores for other networks. Already-published posts stay on the networks; remove them there if you wish.
- Sign in with Apple / Google links (revoked)
- Analytics identifiers are anonymised; crash logs expire within 90 days.
Instagram, Facebook and Threads only
To remove just OnceToAll's access to an Instagram, Facebook or Threads account, disconnect it in Profile → Connected accounts, or remove OnceToAll in that network's settings (Instagram: Settings → Website permissions → Apps and websites; Facebook: Settings → Business integrations; Threads: Settings → Account → Website permissions). We delete the access tokens as soon as Meta notifies us; if you request data deletion there, we also delete the profile data we received from Meta.
What is kept
Invoicing records required by Turkish tax law (10 years) and records needed to resolve disputes or prevent abuse, kept only as long as legally required.
Subscriptions
Deleting your account does not cancel an App Store or Google Play subscription. Cancel it in your Apple ID or Google Play account settings first, otherwise it may renew.
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Uygulama içinden: Profil → Ayarlar → Hesabı sil → giriş yönteminle onayla. Hesabın 7 gün içinde yeniden giriş yaparak geri alınabilir; sonrasında kalıcı olarak silinir.
Uygulama olmadan: Hesabına bağlı e-posta adresinden privacy@oncetoall.com adresine "Hesabımı sil" konulu bir e-posta gönder; 30 gün içinde silinir.
Silinenler: hesap ve profil, tüm gönderiler/taslaklar/planlar/teslimat kayıtları, yüklenen medya, bağlı sosyal hesaplar (yetkiler iptal edilir; ağlarda yayınlanmış gönderiler ağlarda kalır), Apple/Google giriş bağlantıları. Saklananlar: vergi mevzuatının gerektirdiği fatura kayıtları (10 yıl) ve uyuşmazlık/kötüye kullanım için yasal süre boyunca gereken kayıtlar. Abonelik: Hesabı silmek App Store / Google Play aboneliğini iptal etmez; önce mağaza hesabından iptal et.